Refund and Returns Policy

Return and Refund Policy

At Classic Shipping Containers, we are committed to providing our customers with high-quality products and exceptional service. Please read our return and refund policy carefully, as it outlines important terms and conditions.

1. Return Eligibility

• Unused Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Return Period: You must initiate the return process within 7 days from the date of delivery.

2. Return Process

• Contact Us: To request a return, please send an email to info@classicshippingcontainers.com with the subject line “Return Request.” Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
• Approval: Our customer support team will review your request and respond within 7-14 business days with instructions on how to proceed if your return is approved.
• Return Shipping: You will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

3. Refunds

• Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund.
• Refund Amount: Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees and the original shipping charges. Restocking fees, if applicable, will be communicated during the return process.
• Refund Method: Refunds will be processed using the original payment method used for the purchase. Please allow several business days for the refund to be reflected in your account, depending on your payment provider.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products
• Items that have been used, damaged, or are not in their original condition
• Items not returned within the specified return period

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@classicshippingcontainers.com within 7 days of receiving the product. We will work with you to resolve the issue and provide a replacement or refund where applicable.

6. Contact Us

For any questions or assistance regarding the return and refund process, please contact our customer support team at:

Classic Shipping Containers
Email: info@classicshippingcontainers.com

7. Policy Updates

This Return and Refund Policy is effective as of the date of your purchase. We reserve the right to make changes or updates to this policy. Please refer to our website for the most current version.